Mediation

If a dispute cannot be resolved through discussions between you, the other party it may be appropriate to bring in the Fired Up Group to help mediate a resolution.

Mediation involves a meeting conducted by an impartial party and are confidential with participation voluntary for all participants.

Mediations can usually be arranged within a quickly, depending on availability of all parties. It will be at a location that is most convenient to all parties.

Assessing Suitability for Mediation

When considering whether a dispute is suitable for mediation, we will assess if our services are the most appropriate for your situation.

If we believe that the FUG is not able to help you with your dispute, we will refer you to a service that will be able to assist you.

What Happens in Mediation

A mediation usually takes about two to three hours, although some disputes may take longer.

In the mediation session, the mediators will help you and the other party:

• Identify and explore the issues in dispute
• Develop options
• Consider alternatives
• Work together to reach an agreement
• Write a formal agreement if required

Our aim is to help you resolve the dispute by reaching a sustainable solution that is fair to everyone involved.

During the mediation all parties have the chance to meet privately with the mediator(s) to discuss any issues and to consider possible options for resolution.

Benefits of Mediation

Mediation is a fair and respectful process that is focused on achieving solutions everyone can live with.

The mediation process has many advantages, including that it is:

• Empowerment – with the ability to make your own decisions that reflect people’s personal circumstance.
• Practical – future-focused,
• Accessible – we can come to you.
• Informal – no application forms or expert knowledge needed.
• Positive – building on existing relationships through a collaborative approach.
• Flexible – we can work out times and places to suit all parties; and
• Confidential – nothing said during a mediation can be used in court.

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